Conflict is natural within the workplace and a predictable part of working with others. Yet unresolved conflict negatively affects morale, motivation, communication, attitudes and productivity. Conflict when handled appropriately can be an asset that can resolve differences and lead to positive, cooperative solutions to the challenges we face. In this program, you will learn how to minimize the negative aspect of difficult situations and turn conflict into a positive outcome. You will complete a conflict management assessment tool to help identify your preferred methods of handling conflict. You will also identify an actual conflict situation and use the skills you learn to resolve it.