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Delivering Tough Messages

ID : 27500   
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Objective
A critical skill for leaders and managers is the ability to deliver difficult information to employees and staff in a graceful, courageous and honest way. This session will focus on how to build this skill.
 
Agenda                      
  • Welcome
  • Opening discussion on why it is important to have the skill to deliver tough messages
  • Two industry examples, one good and one not good, of a national company delivering tough news
  • Breakout session – two or three groups discussing likes/dislikes of each example
  • Break – 10 minutes
  • Video/discussion
  • Role-play exercise involving prepared script regarding a specific Aultman example
  • Takeaways
  • Question and answer
  • Conclusion

Class Details

1 Sessions
Daily

Location
Kent State University at Stark Conference Center

Instructor
Ned Parks 

Tuition: 

$195.00


Registration Closes On
Tuesday, February 19, 2019 @ 11:59 PM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
2/20/2019 - 2/20/2019 Daily - Wed 8:30 AM - 12:30 PM North Canton, Kent State University at Stark Conference Center  Map Ned Parks