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Written Interaction

ID : 26584   
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Language: English

Short Description: From simple e-mails to formal customer letters, customer service representatives will need to compose documents that educate, persuade, inform, or enlighten the customer. They will need to be as savvy and professional in their written communications as they are in-person and verbally if they are to meet their customer’s needs. This means customer service workers should understand their audience, and write in such a way to meet that best serves them. This applies to both “snail mail” and digital text communications. Practicing good written communication skills helps customer service workers ensure they are delivering exceptional customer service.

Instructor Description: This class is an independent-study course.  Students will have all the resources needed to successfully complete the course within the online material.  A student helpdesk is available for technical support during the course enrollment.

Internet Access:
Broadband or high-speed internet access is required. Broadband includes DSL, cable, and wireless connections.

1 GB RAM minimum recommended

Windows XP, Vista or 7

Mac computers:
Mac OS X 10 or higher
MUST have Microsoft Window Operating Systems over Bootcamp (Bootcamp is a free download from Apple''s website)

Google Chrome is the best browser for this course
Cookies MUST be enabled
Pop-ups MUST be allowed (Pop-up Blocker disabled)
Kindle Reader App is needed for many courses (No special equipment needed. This can be downloaded onto your computer.)
Adobe PDF Reader
Adobe Flash Player (Required for many courses.)
Adobe Acrobat Reader, Apple Quicktime, Windows Media Player, &/or Real Player
PowerPoint Viewer (Use this if you don''t have PowerPoint)

Class Details

Online 24/7

NA - Online

Start Date:upon registration



Registration Closes On
Sunday, June 30, 2019 @ 12:00 AM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
Online 24/7 N/A - Online