Are you a Baby Boomer who believes in creating warm customer relationships? Have you ever been dismayed by younger employees’ belief that good customer service is simply fast service? Are you from Generation X, believing in independent problem-solving, who is frustrated by previous generations’ adherence to chain-of-command decisions? Are you new to the workforce and finding you have more in common with workers who are close to retirement than with any other age group?
If you have several generations in your workplace and want to improve productivity, communication, cohesiveness and morale, you will gain a new perspective by attending this highly engaging program.
•Understand how each generation defines work and perceives other generations’ work practices
•Identify commonalities among the generations
•Accentuate unique contributions of each generation in the work place
•Talk so that other generations listen and understand
•Mediate conflict among the generations
•Motivate each generation
•Create collaboration on cross-generational teams