Each year thousands of dollars are lost in organizations due to unresolved conflict and lack of accountability. Many leaders struggle with understanding how to establish a safe zone for conflict and how to separate accountability from responsibility and authority.
Today’s economic environment puts a premium on teams that can work with minimal conflict and with a greater degree of accountability. Your team leaders, in turn, must have the skills to lead teams who are accountable and manage conflict effectively.
This program provides you with hands-on knowledge and skills to raise awareness and set ground rules for conflict within your team, as well as to use the RA2
model of accountability. You will focus also on facilitation skills and an introduction to mediation, since much conflict can arise during your team meetings.