Effective communication skills give us the power to achieve success in our professional roles. Neither expertise nor experience can overcome the negative impact of a lack of good communication skills on credibility. Being effective requires choosing that best strategy for keeping the conversation on track and the people involved in sync.
Through the use of self-assessments, skill-building exercises and role-play, you will learn specific communication skills that produce positive results in a variety of situations.
- analyze your communication impact on others
- listen efficiently
- learn to say “no” with tact and assertiveness
- avoid annoying conversational habits
- give clear instructions
- choose the “right” words at the right moment