What is your impact on both internal and external customers? Would they recommend you to others? Achieving individual and company goals, developing highly effective teams and securing a competitive advantage all depend on good customer service. Yet, customer service policies are only as effective as the people who implement them. This program provides practice on the essential communication and customer service skills you need to succeed not only in dealing with the external customer, but also in building essential internal customer relationships. Through group discussion and customer-specific role-playing exercises, you will polish your professional communication skills and practice responding effectively to difficult customers.